Frequently Asked Questions

CBD is a popular subject at the moment and is growing in popularity at a massive rate. It’s reported on in the news daily, and now nearly 1.6 million people in the UK are using CBD.

We are here to make sure CBD Oil UK is access-ible for all. If none of our FAQs below quite answer your questions then do not hesitate to give us a call on +44 (0)203 9652 420 or email us on ​

Mainland UK* Orders

  • Orders over £50: Free Shipping
  • Orders Under £50: £6.49 
  • Next working day shipping on all Mainland UK orders (if ordered before 2pm). 
  • All orders are shipped Monday to Friday, except Bank Holidays. 
  • While we aim to meet our listed dispatch and delivery times, couriers may experience delays which are out of our control. 

*Northern Ireland, Jersey, Guernsey

  • Orders over £50: Free Shipping
  • Orders Under £50: £6.49 
  • Next working day shipping on all Mainland UK orders (if ordered before 2pm). 
  • All orders are shipped Monday to Friday, except Bank Holidays. 
  • While we aim to meet our listed dispatch and delivery times, couriers may experience delays which are out of our control. 

International Shipping

  • Orders: Price calculated at checkout
  • Estimated delivery times: Europe: 3-5 Days, United States: 5-10 Days, Asia: 5-10 Days, Australasia: 7-21 Days.

Please note that international shipping times will range depending on the country. We expect these time frames cannot guarantee these delivery times as it depends on the courier service in your resident country. For any other territories that you would like specific delivery information please contact us.

I didn’t receive my order?  Unfortunately, due to circumstances beyond our control, several carriers are currently unable to successfully deliver goods to countries other than the United Kingdom. Please check with your local customs policy before placing an order for delivery outside the UK.

Yes, we do! International shipping charges apply, this will automatically be added at checkout. 

CBD (cannabidiol) legality varies from country to country and even within different regions or states. While I can provide a general overview of countries we can attempt shipment to, it’s important to note that laws and regulations are subject to change, so it’s always advisable to consult local authorities or legal professionals for the most up-to-date information specific to your location.

Europe: Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Netherlands, Poland, Romania, Slovenia, Spain, Sweden, and the United Kingdom.

Rest of the World: Canada, Costa Rica, Colombia, India, Jamaica, Japan, Mexico, Russia, South Africa, Thailand, the United States of America, and Uruguay.

Kindly be aware that, in accordance with our website’s terms and conditions, if your order is confiscated by customs upon reaching its destination, we cannot accept responsibility for any seized items. In certain instances, some items may be returned to us. Upon receipt of these returned items, we will promptly provide a refund for the item(s) received.

We are happy to accept returns if you’ve changed your mind within 14 days of your order arriving. We will also accept returns of faulty items. We are only able to accept returns on items if they are sent back to us in a resalable condition, unopened in their original packaging. Unfortunately, we can’t accept returns once opened and the tamper seal is broken, unless the item is faulty.
To make a return, please contact our support team on 0203 9652 420 or send us an email via
Once your return is accepted you will need to post the item back to us before being issues a refund. All returns are at the cost of the customers.

Firstly, everyone’s tolerance for CBD is different. If you are a new user of CBD we always suggest starting with the lowest dose and working your way up. Starting too high could have the opposite desired effect. 

Simply spray under your tongue and hold for 1-2 minutes. This will allow for your blood vessels under the tongue to absorb as much CBD as possible before swallowing. 

  • 600mg Each spray delivers 8.6mg of CBD
  • 1200mg Each spray delivers 17.1mg of CBD
  • 2400mg Each spray delivers 34.4mg of CBD
  • 4800mg Each spray delivers 68.6mg of CBD

The recommended daily dose of CBD is 70mg. Advised by the Food Standards Agency (FSA). Do not substitute for a varied diet. This product is not intended to diagnose, treat, cure, or prevent any disease.

No, CBD has no psychoactive properties, thus will not give you the feeling of being ‘high’

Yes, so long as the THC content in each CBD product is less than 0.01% or ‘THC Free’. CBD oil UK products are legal to buy and sell in the UK, as long as they are derived from one of the 63 industrial hemp strains that have been EU-approved. 

Several studies, including one by the World Health Organisation, concluded that CBD is safe to consume. It also currently exhibits no abuse potential.

The main difference is that hemp oil comes from pressing hemp seeds, and CBD can be extracted from both the stems and leaves. hemp oil contains little or no Cannabidiol (CBD) content, whereas CBD oil isolates the most beneficial compounds of the plant and provides them in concentrated form.

You may have read or heard about CBD being used by people for a variety of reasons. However, we are unfortunately unable to offer any medical advice regarding using CBD, as our products are brought to market as Food Supplements.

There have been many studies into the effects of CBD, however the conclusion on specific effects of supplementing with cannabidiol are still some time away.

Check out our 40-Point Quality Assurance survey at our webpage here. We are proud to be one of the highest quality and transparent CBD companies operating today.

Our certified Vegan certified CBD oils are a unique blend of:

  • CBD (Cannabidiol)
  • Hemp Oils
  • MCT Oil
  • Natural Flavourings, made with real plant terpenes.

CBD functions by binding to cannabinoid receptors in the body’s endocannabinoid system. These receptors have been widely found in many parts of the human body, including the central nervous system and the intestinal tract. 

Yes, CBD is a naturally-occurring compound that comes directly from the cannabis plant. In our case, a fully EU-approved strain of Cannabis sativa L. or ‘Hemp’. It can be synthetically made, but this is rare and we ensure our CBD comes genuinely from the plant.

All our products are sold as food supplements only to help promote everyday wellbeing. They are not intended to diagnose, treat, cure or prevent any disease.  

You should always consult with your doctor prior to taking any new supplements or medications to ensure there are no conflicting effects on your system with anything else you are already taking.

We will be giving back to charities that support our NHS. We are proud of this pledge and want to be clear and unambiguous about what we mean when we say “Profits to NHS Heroes” on our bottles.

In the simplest terms, when we say we will pledge 10% of profits, we mean that we will ringfence at least £1 out of every £10 of profits made from the sale of ACCESS CBD® products, after business overheads are deducted and pay that throughout the year to charities that support NHS workers, such as ‘NHS Charities Together’.

This is our way of providing people with a CBD supplement brand they can be proud of.

Truly ‘CBD for Everyone’.

As the CBD oil UK market begins to mature and CBD supplementation becomes mainstream, the cost of isolated cannabidiol as an ingredient has decreased rapidly. ACCESS CBD® is the first in a new generation of CBD Oils that no longer have to cost relatively high prices.

CBD is CBD, and our CBD Oils stand up to quality, taste and accuracy tests as well as other, more expensive CBD Oil UK products.

BRITISH CANNABIS® are now able to use our scale as the UK’s largest Seed-to-Shelf CBD supplement producer, to bring down the average cost of not only the core CBD ingredient, but of our packaging, flavours, oils and other business costs. These savings are very much being passed on to you – the customer.