Frequently Asked Questions

Frequently Asked Questions

CBD is a popular subject at the moment and is growing in popularity at a massive rate. It’s reported on in the news daily, and now nearly 1.6 million people in the UK are using CBD.

We are here to make sure CBD Oil UK is access-ible for all. If none of our FAQs below quite answer your questions then do not hesitate to give us a call on +44 (0)203 9652 420 or email us on ​

Royal Mail 24hr Tracked Delivery £6.49

  • Free shipping when you spend £20 or more!
  • Delivery is Monday to Friday
  • Delivery aim is 1 – 2 days

Note: Receive same day dispatch when you place your order before 2pm Monday to Thursday. Orders placed after this time will be dispatched the following working day. Subsequently your order will be delivered with 24hrs from date of dispatch.

Note: Northern Ireland deliveries are shipped via Royal Mail 48hr Tracked but are subject to delays and customs following recent EU regulations.

Royal Mail International Tracked & Signed – fee calculated at checkout

  • Expected delivery 7-10 working days.
  • Please note Royal Mail will hand this parcel over to your local parcel delivery service when it reaches your choses country. This can result in delays.

Note: Due to the current climate, some deliveries are experiencing long delays. We thank you for your patience during this time.

I didn’t receive my order?  Unfortunately, due to circumstances beyond our control, several carriers are currently unable to successfully deliver goods to countries other than the United Kingdom. Please check with your local customs policy before placing an order for delivery outside the UK.

Yes, we do! International shipping charges apply, this will automatically be added at checkout. 

Please note due to the nature of our product your parcel may be stopped at customs. Unfortunately, we cannot hold liability for seized products. Therefore, please check with your customs in your country before ordering. Free shipping when you spend over £20 only applies to UK deliveries only. 

We’re sorry if there was a problem with your order, we may be able to help, contact our customer services 0333-0000-223.

There are a few important things to keep in mind when returning a product. 

You can return your unwanted and unused item(s) by post within 14 working days of receipt of your goods. 

  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchaseddirectly from us can be returned.
  • Please ensure that the item(s) you are returning are repackage with all the elements they were received with.
  • Item(s) will not be refunded if they opened, unless faulty.

To return your item(s) back to us call our team on 0333-0000-223 or email


Firstly, everyone’s tolerance for CBD is different. If you are a new user of CBD we always suggest starting with the lowest dose and working your way up. Starting too high could have the opposite desired effect. 

Simply spray under your tongue and hold for 1-2 minutes. This will allow for your blood vessels under the tongue to absorb as much CBD as possible before swallowing. 

  • 600mg Each spray delivers 8.6mg of CBD
  • 1200mg Each spray delivers 17.1mg of CBD
  • 2400mg Each spray delivers 34.4mg of CBD
  • 4800mg Each spray delivers 68.6mg of CBD

The recommended daily dose of CBD is 70mg. Advised by the Food Standards Agency (FSA). Do not substitute for a varied diet. This product is not intended to diagnose, treat, cure, or prevent any disease.

No, CBD has no psychoactive properties, thus will not give you the feeling of being ‘high’

Yes, so long as the THC content in each CBD product is less than 0.01% or ‘THC Free’. CBD oil UK products are legal to buy and sell in the UK, as long as they are derived from one of the 63 industrial hemp strains that have been EU-approved. 

Several studies, including one by the World Health Organisation, concluded that CBD is safe to consume. It also currently exhibits no abuse potential.

The main difference is that hemp oil comes from pressing hemp seeds, and CBD can be extracted from both the stems and leaves. hemp oil contains little or no Cannabidiol (CBD) content, whereas CBD oil isolates the most beneficial compounds of the plant and provides them in concentrated form.

You may have read or heard about CBD being used by people for a variety of reasons. However, we are unfortunately unable to offer any medical advice regarding using CBD, as our products are brought to market as Food Supplements.

There have been many studies into the effects of CBD, however the conclusion on specific effects of supplementing with cannabidiol are still some time away.

Check out our 40-Point Quality Assurance survey at our webpage here. We are proud to be one of the highest quality and transparent CBD companies operating today.

Our certified Vegan certified CBD oils are a unique blend of:

  • CBD (Cannabidiol)
  • Hemp Oils
  • MCT Oil
  • Natural Flavourings, made with real plant terpenes.

CBD functions by binding to cannabinoid receptors in the body’s endocannabinoid system. These receptors have been widely found in many parts of the human body, including the central nervous system and the intestinal tract. 

Yes, CBD is a naturally-occurring compound that comes directly from the cannabis plant. In our case, a fully EU-approved strain of Cannabis sativa L. or ‘Hemp’. It can be synthetically made, but this is rare and we ensure our CBD comes genuinely from the plant.

All our products are sold as food supplements only to help promote everyday wellbeing. They are not intended to diagnose, treat, cure or prevent any disease.  

You should always consult with your doctor prior to taking any new supplements or medications to ensure there are no conflicting effects on your system with anything else you are already taking.

We will be giving back to charities that support our NHS. We are proud of this pledge and want to be clear and unambiguous about what we mean when we say “Profits to NHS Heroes” on our bottles.

In the simplest terms, when we say we will pledge 10% of profits, we mean that we will ringfence at least £1 out of every £10 of profits made from the sale of ACCESS CBD® products, after business overheads are deducted and pay that throughout the year to charities that support NHS workers, such as ‘NHS Charities Together’.

This is our way of providing people with a CBD supplement brand they can be proud of.

Truly ‘CBD for Everyone’.

As the CBD oil UK market begins to mature and CBD supplementation becomes mainstream, the cost of isolated cannabidiol as an ingredient has decreased rapidly. ACCESS CBD® is the first in a new generation of CBD Oils that no longer have to cost relatively high prices.

CBD is CBD, and our CBD Oils stand up to quality, taste and accuracy tests as well as other, more expensive CBD Oil UK products.

BRITISH CANNABIS® are now able to use our scale as the UK’s largest Seed-to-Shelf CBD supplement producer, to bring down the average cost of not only the core CBD ingredient, but of our packaging, flavours, oils and other business costs. These savings are very much being passed on to you – the customer.